Aniayah Rag

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Verified Buyer
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Missing coupon

Nothing Bundt Cakes - Missing coupon
Did a survey did not get an email with the coupon attached for buy one get one have been over a week now
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Preferred solution: My coupon

Anonymous
map-marker Cypress, California

Having not been receiving notifications specifically the 2 for 1 price coupon

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I have not received my birthday reward or other discounts that my friend received. Difficult to reach customer service. Could not talk to an individual. I just gave up.
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User's recommendation: Provide a phone # that works

Chris V Wvj

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| map-marker Oak Lawn, Illinois

To complain about an interaction I had with location in oak lawn il

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Nothing Bundt Cakes - To complain about an interaction I had with location in oak lawn il

I called to order a couple red velvet cake with the vanilla icing. I asked as a request per my daughter which is her Birthday to put confetti on it or in it for her.

I would have paid. Nicole said that she would not do it because it was corporate policy. Needless to say I called corporate and they said I could call a different location and they would do. Problem was I already paid for the cakes at this location.

So this location will not budge or go anywhere out of the way to make a young girl feel special on her special day. Just be ready you get only what the picture shows at this location on oak lawn, Il.

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Pros:
  • Tasty
Cons:
  • Costumer service

Preferred solution: Apology

User's recommendation: I would recommend any other location than this one.

1 comment
Guest

Can’t you just buy some at the grocery store for a few dollars. You can save the rest.

Eliane v Hdj

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Verified Buyer
| map-marker Berlin, Berlin

Complaint

Nothing Bundt Cakes - Complaint
Nothing Bundt Cakes - Complaint - Image 2

Woodlands (Houston, Texas) store: ALWAYS something with this store:

Ordered a mint chocolate cake on Dec 15 to be picked up on Dec 24th: they left a voicemail on Dec 21st that they probably will not have that flavor..

I mean really?? If you offer everything online and let people order AND pay 10 days in advance and you are not capable/able to deliver.

Okay where do I start with explaining.. I really do not not know.

If I maybe wanted another flavor: NO I DO NOT!! Thats why I ordered 10 days in advance to get that specific darn flavor for Christmas Eve.

This store is just plain HORRIBLE: Very Customer unfriendly bordering on rude. Most of the time messing up orders, for sure not apologizing and certainly not making it right..

One time they charged me twice for an order of $80,- (so $160,-).

It took me two months to make that right.

Last year I ordered at a different Bundt store (because the one here could not deliver a week before the pick up date) very helpful, very friendly.

Unfortunately that store is a 45 min drive for me, so thats why I tried again at the one here. already soooo regretting that

Probably needless to say that we love your cakes.

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Loss:
$31
Pros:
  • Great cakes
Cons:
  • Very customer unfriendly
  • Arrogant and rude

Preferred solution: Apology

User's recommendation: Do not go to the one in the Woodlands

Anonymous
map-marker Overland Park, Kansas

Bad experience

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Ordered 2 cakes for my grandkids. I live in Kansas City and they are in Port Orange.

They made their high school volleyball team as Freshman is the reason I sent them cakes. They did not have a volleyball was told they would just put a congrats flag which would have been ok but then they put a graduation cap on them. They are 14. I ordered the cakes from Ormond Beach and was charged 45 for delivery.

I was told that would be the charge. When I called the store they said they were sorry and they would take the price of the decorations of the cap off my bill. Never ordered in the first place.

I know this is just a small order but a grandma that lives far away trust people with do the right thing. Well over 100.00 for 2 cakes is terrible.

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User's recommendation: Go to the store if you are buying!!!!!

Anonymous
map-marker Cypress, California

Having not been receiving notifications specifically the 2 for 1 price coupon

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I have not been receiving discounts from your company. My friend has received 3 2 for 1 price coupons & I have received none. Within the pas 2 weeks.
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User's recommendation: Send the coupons to everyone at the same time or let them he consumer know their discount will be coming later.

Anonymous
map-marker Huntley, Illinois

Not getting emails anymore

I'm still not getting any emails like I was. The emails stopped in August. I did get an email from a Pam that is looking into it for me. Thanks
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Steven K Biz
map-marker Darien, Illinois

Receipt

My receipt for buy one get one is gone. I need another. This is my third trip. Please help. Thx Steve This is all I have to write. Thank you so much for your wonderful product and the great folks that provide your product and services. Theyre business acumen is striking considering most of the kids are so young providing the services. Steven Kenna(312)-217-**** The experience and product is fantastic! Thank you once again Steve
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Loss:
$11
Pros:
  • Cakes are incredible

Preferred solution: Price reduction

User's recommendation: Go there and Enjoy some cake

Anonymous
map-marker Chicago, Illinois

Receipt

My receipt? I lost it. The drive from my local to where I live caused my to loose my buy one get one three Xs. Three separate times! I wanted to go in there today, but I need a code or whatever you need to get the buy one get one on the receipt. I left a review stating that the product was great and so were the employees. Please help. Thanks again Steve
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User's recommendation: Go there and enjoy

Kendra T Tlk

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Verified Reviewer

Birthday Reward

My Birthday was May 31, 2023 & I have yet to receive my Birthday Freebie. As a valued customer I always look forward to this on my birthday. Can one please look into this matter? Thanks in advance!
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Preferred solution: Birthday Freebie

Becky L Eow

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Verified Reviewer
| map-marker Toms River, New Jersey

Update bakery

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Hello, Ive tried several times to have my buy one get one coupon to say that my bakery is TOMS RIVER and NOT MORRISTOWN and they will NOT honor it at the Toms River location and I have been denied multiple times. Ive updated the bakery online which says Toms River but my coupons still say Morrison!!! How can this be corrected? Thank you and I appreciate your help.
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Preferred solution: My bakery name changes on my coupons from my previous bakery. I’ve lost out on multiple buy one get one because they won’t honor it without it stating the bakery I go to.

Anonymous
map-marker Canton, Georgia

Nobody will answer the phone

Tried to get my free birthday cake and could not get ahold of anyone. The only reason i even signed up was for a free birthday cake. I was not even able to leave a message. I think yall should deliver me a free cake since i had this problem. I think i requested white rasberry, but i cant remember. What do you think?Dont count on a free birthday cakeD
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User's recommendation: dont count on a free birthday cake

Krystal L Kgs
map-marker El Paso, Texas

Issues with order

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I placed an order through the phone to the El Paso Location at the Fountains 8889 Gateway West Blvd Unit 200 El Paso, TX 79925 United States. I spoke to a man name James that works there at that location.

James was very unprofessional and very rude and refused to refund me a credit to a gift card. I then asked politely if they had a customer service number I could call to see if maybe they can issue me the refund, and he very rudely said I could Google that myself. As a successful company I would have never assumed that I, as a customer.

Would ever be treated or spoken to the way, James spoke to me and handled the situation. Worst customer service.

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Preferred solution: Full refund

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